
State Farm® Insurance Agent Paulina McDonald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
lou contreras
July 3, 2025
"We been with State Farm over 30 plus years and we have never encountered any issues. The service is always over and above our expectations. We are always satisfied with the overall experience. The staff and management always treated us as Family."
"Hi Lou, thank you for taking the time to leave us a review! We very much appreciate the 5 stars, kind words, and of course your business over the years. Looking forward to continuing to work with you!"
valeria valencia
July 2, 2025
"I can’t recommend Marilyn Farias enough! She’s not only an incredible insurance agent at State Farm, but also someone who truly puts her heart into her work. From the moment you speak with her, you feel like you’re in good hands. She takes the time to break things down in a way that’s easy to understand, and she’s always patient, kind, and professional. What really stands out about Marilyn is how much she genuinely cares. She doesn’t just treat you like a client — she treats you like family. Whether it’s auto or life insurance, she goes above and beyond to make sure you’re getting the best coverage for your needs and budget. She’s always available to answer questions, follow up, and make sure everything is running smoothly. If you’re looking for someone who is honest, reliable, and truly passionate about helping others, Marilyn is the one to go to. She makes the insurance process stress-free, and her energy and professionalism are unmatched. So grateful for everything she’s done — she’s definitely the agent you want in your corner!"
"Hi Valeria, thank you for taking the time to leave such a wonderful review! We appreciate the 5 stars and the depth of detail. And we are so glad to hear you are happy with the service!"
Annette Burse
June 18, 2025
"I've been with Paula, McDonald State Farm for over 10 years. I have great rates with them. No problems, I believe they're number one in my book, and I hope they keep striving to be number 1 to everyone else."
"Hi Annette, thank you for taking the time to leave us such a wonderful review! We appreciate the 5 stars and your kind words. It has been great to work with you and we look forward to continuing to do so in the years to come!"
Rollie Barretto
June 12, 2025
"Fast transaction and staff are very helpful and courteous."
"Hi Rollie, thank you for the 5 star review! It's great working with you. We appreciate your business!"
Jeff Jackman
June 12, 2025
"I called to insure a new/used vehicle and was greeted with a helpful office assistant, who made that happen quickly. I provided all the information she needed and within a short period of time, received temporary insurance cards and documentation and receipts for the insured car. I was very satisfied with the service!"
"Hi Jeff, thank you for taking the time to leave a review! We appreciate the five stars and are glad to know you are happy with our service. Looking forward to continuing to work with you!"
kurt reisig
June 6, 2025
"Perhaps the most professional insurance agency that I’ve dealt with in my 40 years of real estate. Highly recommend!"
"Hi Kurt, thank you for the review and for the 5 stars! We are so appreciative of your business for the past four decades. It has been wonderful to work with you!"
Akhil Gupta
June 4, 2025
"I had a great working relationship with Paulina's office. I was using their auto insurance product, and appreciate the professionalism and timely resolution of my issues."
"Hi Akhil, thank you for the 5 star review! We very much appreciate your business. It has been great working with you!"
MJ Sonafinn
May 28, 2025
"Friendly and efficient. Marilyn was helpful in transferring my current policy to California."
"Hi MJ, thank you for the review! And for the 5 stars! We are so glad to hear you are happy with our service, and that we have been helpful. Looking forward to continuing to do so!"
Nicolas Goller
April 28, 2025
"responsive and helpful -- would recommend"
"Hi Nicolas, Thank you for taking the time to leave a review! We sincerely appreciate the 5 stars and your business. Looking forward to working together in the years to come!"
Nathan Pearson
April 25, 2025
"Called in and got everything squared away in minutes with a payment issue. Saved me alot of time and hassle."
"Hi Nathan, Thank you for the 5 stars! We really appreciate you taking the time to leave a review and also for your kind words. Thank you for your business!"
Lauren Jacob
April 18, 2025
"Paulina and her team were great to work with for my State Farm policies. Very easy to reach via email and phone, quick to provide quotes, and worked with me to tailor coverage that fit my needs and budget. Overall great service!"
"Hi Lauren, thank you for the 5 star review! It has been absolutely wonderful to work with you, and we sincerely appreciate your business!"
Johnny
April 3, 2025
"Quick and easy to get a quote and then proof of insurance. The real quote was decently close to the online tool so you can use that as a reference. Rates are what you'd expect for California haha, though I did opt for more coverage. All in all a pleasant experience, would recommend."
"Thank you for taking the time to leave us a review! And for the five stars! We very much appreciate your business. And look forward to continuing to work together!"
Jack Chen
March 11, 2025
"Service was ok, never talked to the agent herself."
Stacey Ruiz
February 21, 2025
"Very friendly, polite and professional."
"Hi Stacey, thank you for taking the time to leave us a review! We really appreciate the 5 stars and kind words. It is wonderful to work with you and we look forward to continuing to do so in the years to come!"
Mary Burns
September 11, 2024
"I had been a State Farm customer for 30 years, but with a different agent (one closer to where I live). I rarely heard from that agent and didn't feel comfortable asking questions about my coverage. A few months ago I switched to Paulina's agency, and the difference has been amazing. Brian, Cathy and Paulina have all checked in with me regularly, explaining new laws regarding coverage, advising me about upgrades I had done in my home, and helping get our adult children lined up with the coverage they need. I actually feel GOOD about my insurance now, and I know I have exactly what I need. I am so glad I switched!"
"Hi Mary, thank you for taking the time to leave us a review! We greatly appreciate the 5 stars and very much appreciate your business. It is wonderful to work with you!"
Rosie Bradley
August 21, 2024
"Thank you for quickly responding to my insurance situation."
"Hi Rosie, thank you for taking the time to leave us a review! And for the 5 stars! We sincerely appreciate your business, and working with you is wonderful. Looking forward to continuing to do so!"
Mary lou
July 11, 2024
"I began using Paulina at State Farm 30 years ago for my car and condo coverage because my parents spoke highly of and insured with her. I’m still there today. Brian Burns who I usually work with is extremely responsive and answers my questions in an understandable way. I can’t imagine how anyone could get better service than through this State Farm office."
"Hi Mary Lou, thank you for taking the time to give us such a wonderful review! We are so appreciative of your business and that you have chosen to work with us for over three decades. Looking forward to continuing to do so in the coming years!"
Bob Berry
April 12, 2024
"Paulina and her team are the best to work with in all of Silicon Valley! They will educate and take care of all your family needs ,with the heart of a teacher! Customer Service is their speciality!"
"Hi Bob, thank you for taking the time to leave us such a fantastic review! We sincerely appreciate the kind words and high praise. It's so wonderful working with you and we look forward to continuing to do so!"
Richard Rothschild
April 8, 2024
"The best insurance agency I have ever seen. They are very easy to work with, nice, professional, and they always put us first."
"Hi Richard, thank you for leaving us such a great review! We sincerely appreciate you choosing us to help with any and all of your insurance needs. It is wonderful to work with you, and we look forward to continuing to do so in the years to come!"
Ashwin Kulkarni
March 22, 2024
"I've been customer for more than 10 years and incredibly impressed with State Farm Insurance-McDonald Agency especially with Paulina Z. McDonald who is the driving force. They've consistently provided excellent service and helped me find the best insurance policies for my needs. The team is incredibly knowledgeable about all types of insurance. They take the time to understand my individual circumstances and recommend policies that offer the perfect balance of coverage and affordability. They've always been friendly, helpful, and responsive whenever I've had a question and consistently been able to find me competitive rates from reputable insurance companies."
"Hi Ashwin, Thank you for giving us such a wonderful review! We really appreciate your kind words as everything you described is what we strive to do every day. It has been great to work with you over the past 10 plus years and we look forward to continuing to do so! "
Valerie Anders
March 14, 2024
"I was extremely pleased with the service that I received from this location. They were prompt with getting back to me with a quote and they addressed all of my concerns. Looking forward to doing business with them. Thanks Paulina!"
"Hi Valerie, Thank you for giving us a 5 star review! We are so happy to hear you are pleased with our service, as we always strive to provide the best. Welcome to our agency and we look forward to working with you as well!"
Jeanne Verville
March 4, 2024
"Efficient staff always answeres quesitons promptly."
"Hi Jeanne, Thank you for taking the time to leave us such a great review! We sincerely appreciate the 5 stars, and also the kind words. It has been wonderful to work with you over the years and we look forward to continuing to do so!"
Adan Aquino
January 22, 2024
"Paulina and her team always take care of me whenever I have a pressing issue. I couldn't recommend her and her team enough!"
"Hi Adan, Thank you for leaving us such a great review and for the recommendation! We are thrilled that you have chosen to work with us for your insurance needs. And we always look forward to helping you with any questions and updates, both currently and in the years to come!"
Jia Shi
January 22, 2024
"Paulina, Brian, and the team are super helpful and responsive. I am doing business with them since I moved to bay area."
"Hi Jia, Thank you for taking the time to leave us a review! We sincerely appreciate the kind words and 5 stars. It is wonderful to work with you and we look forward to continuing to do so!"
Irmgard Lafrentz
December 16, 2023
"i have used Paulina McDonald and her team for close to 30 years. Started with liability insurance for my small business, auto, home owners and then she suggested a long-term-care policy. I had only about 4 claims over the years including a home invasion and collision. All claims were handled totally fast, professionally and fair. Highly recommend this agent."
"Hi Irmgard, Thank you for writing us such a fantastic review! We appreciate your business and that you have chosen us to serve your insurance needs for almost three decades. It has been absolutely wonderful to work with you and we look forward to continuing in the coming years!"