State Farm® Insurance Agent Paulina McDonald

"Paulina and her team have performed at the highest level of service consistently in every interaction we've had with her insurance brokerage. We've been customers of State Farm for nearly 50 years beginning in Illinois. We highly recommend everybody on her team including Katherine, Brian, and Cathy. State Farm and Paulina provide premium service and coverage and we give them our highest recommendation."

"I have worked with Paulina McDonald since I moved to the Bay in 2013, and they have been nothing short of fantastic. I have auto, homeowner’s, and umbrella policy insurance with State Farm thanks to them. I feel she and her staff go the extra mile to make me feel like I am personally cared for. They were especially proactive in helping me successfully complete a claim in 2016 for a totaled car, because I was having major difficulty communicating directly with the claims department. I fully recommend Paulina McDonald and vouch for her team’s expertise in a wide variety of insurance products and needs."

"This State Farm team has been extremely helpful and great to work with over the years. Paulina, Katherine, Brian, and Cathy are knowledgeable, patient, and have excellent follow through. There have been several times when I needed something taken care of quickly and they made it happen. They are by far the best insurance team I’ve worked with."

""I've been with State Farm insurance company for a few years now and they've been great to work with. Their customer service is always helpful and responsive, and they've made the claims process easy and stress-free. I particularly appreciate working with Paulina, who is my agent at the company. She is knowledgeable, friendly, and always willing to go the extra mile to make sure my insurance needs are taken care of. I feel like I can rely on her and the company to take care of me if anything were to happen.""

"I have been a satisfied client of Paulina's for many years. She and her staff are always helpful and friendly. I was recently in a car accident and filed a claim online. I received a call from Paulina's office letting me know they received my claim and were checking to see that I was okay. Thanks for all your help over the years."

"Paulina is a delight to work with! She is friendly and very knowledgeable. Paulina explained my policy line by line in detail to make it easy for me to understand. I appreciate how thorough she is. She takes pride in her service and I would recommend her to anyone seeking proper insurance. Paulina has got you covered :)"

"We've worked with Paulina for many years now (has it been 30 or more?). She has always given great service. As our family has grown over the years, she has advised us on recommended changes to our insurance plans. She and her staff have been prompt and friendly when making any necessary changes. We haven't had to submit many claims, except for smoke damage from a fire in a neighbor's unit some years ago. That was handled very well and we got our unit back to normal with minimal hassles."

"I have been a client of Paulina McDonalds for over 30 years. Paulina is the most proactive, engaging agent that I have ever worked with over the years. I have always been extremely impressed with her level of professionalism and expertise. She has been helpful in guiding me through the many policies and products I have added over the years, and always finds the right coverages for my needs. She makes me feel like I'm her only client and ensure that State Farm always resolves any problems to my satisfaction. I completely trust Paulina's word and recommendations, and I would highly recommend her to anyone who is looking for superior service, experienced and knowledgeable recommendations, and a trusted resource for your family."

"I have known Paulina and been with here for about 25 years, have all my insurance policies with her and she is the best in the insurance industry. She is very attentive to all the details of the insurance policies, very knowledgeable and is able to explain the policy very well with the intention to get the best coverages and price on the policies for me and my family. Paulina is always very proactive in keeping me update on any changes that can benefit me. I highly recommend Paulina and her office professional staff for all your insurance needs. You will not be disappointed if you contact her office."

"Paulina and her team are incredibly knowledgeable, responsive and they take a lot of genuine care with customers. I've had a policy with her for about as long as I can remember and I've always felt valued, respected and heard in all our interactions! Absolutely would recommend!"

"I am very satisfied with the exceptional and professional service that Paulina's team has provided. I receive my quotes in a timely manner and her staff is able to answer all my questions. They are detailed oriented and knowledgeable about their products. And I appreciate the time they take explaining the options and recommending the best product based on my needs. I highly recommend Paulina's agency to everyone."

"I have been working with Paulina's office for many years, and all of the employees are prompt, professional, and kind. Having a local office you can stop into and talk to a real person can be very reassuring when you need it. I have multiple policies with them, not just business insurance."

"We have been with Paulina McDonald's State Farm Insurance Agency since 2008. We started with a home owners policy and over the years have added business, auto and life insurance policies because of the trust we have with Paulina. Paulina and her team are dedicated to provide excellent customer service. Special attention to make sure we fully understand policy coverage is a valued part of their service. The comfort in knowing I am able to contact an agent that actually took the time to understand my business is something I will never get from an internet based insurance carrier. I strongly recommend Paulina McDonald State Farm Insurance Agency."