State Farm® Insurance Agent Paulina McDonald
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicolas Goller
April 28, 2025
5
out of
5
rating by Nicolas Goller
"responsive and helpful -- would recommend"
We responded:
"Hi Nicolas, Thank you for taking the time to leave a review! We sincerely appreciate the 5 stars and your business. Looking forward to working together in the years to come!"
Nathan Pearson
April 25, 2025
5
out of
5
rating by Nathan Pearson
"Called in and got everything squared away in minutes with a payment issue. Saved me alot of time and hassle."
We responded:
"Hi Nathan, Thank you for the 5 stars! We really appreciate you taking the time to leave a review and also for your kind words. Thank you for your business!"
Lauren Jacob
April 18, 2025
5
out of
5
rating by Lauren Jacob
"Paulina and her team were great to work with for my State Farm policies. Very easy to reach via email and phone, quick to provide quotes, and worked with me to tailor coverage that fit my needs and budget. Overall great service!"
We responded:
"Hi Lauren, thank you for the 5 star review! It has been absolutely wonderful to work with you, and we sincerely appreciate your business!"
Johnny
April 3, 2025
5
out of
5
rating by Johnny
"Quick and easy to get a quote and then proof of insurance. The real quote was decently close to the online tool so you can use that as a reference. Rates are what you'd expect for California haha, though I did opt for more coverage. All in all a pleasant experience, would recommend."
We responded:
"Thank you for taking the time to leave us a review! And for the five stars! We very much appreciate your business. And look forward to continuing to work together!"
Jack Chen
March 11, 2025
2
out of
5
rating by Jack Chen
"Service was ok, never talked to the agent herself."
Stacey Ruiz
February 21, 2025
5
out of
5
rating by Stacey Ruiz
"Very friendly, polite and professional."
We responded:
"Hi Stacey, thank you for taking the time to leave us a review! We really appreciate the 5 stars and kind words. It is wonderful to work with you and we look forward to continuing to do so in the years to come!"
Mary Burns
September 11, 2024
5
out of
5
rating by Mary Burns
"I had been a State Farm customer for 30 years, but with a different agent (one closer to where I live). I rarely heard from that agent and didn't feel comfortable asking questions about my coverage. A few months ago I switched to Paulina's agency, and the difference has been amazing. Brian, Cathy and Paulina have all checked in with me regularly, explaining new laws regarding coverage, advising me about upgrades I had done in my home, and helping get our adult children lined up with the coverage they need. I actually feel GOOD about my insurance now, and I know I have exactly what I need. I am so glad I switched!"
We responded:
"Hi Mary, thank you for taking the time to leave us a review! We greatly appreciate the 5 stars and very much appreciate your business. It is wonderful to work with you!"
Rosie Bradley
August 21, 2024
5
out of
5
rating by Rosie Bradley
"Thank you for quickly responding to my insurance situation."
We responded:
"Hi Rosie, thank you for taking the time to leave us a review! And for the 5 stars! We sincerely appreciate your business, and working with you is wonderful. Looking forward to continuing to do so!"
Mary lou
July 11, 2024
5
out of
5
rating by Mary lou
"I began using Paulina at State Farm 30 years ago for my car and condo coverage because my parents spoke highly of and insured with her. I’m still there today. Brian Burns who I usually work with is extremely responsive and answers my questions in an understandable way. I can’t imagine how anyone could get better service than through this State Farm office."
We responded:
"Hi Mary Lou, thank you for taking the time to give us such a wonderful review! We are so appreciative of your business and that you have chosen to work with us for over three decades. Looking forward to continuing to do so in the coming years!"
Bob Berry
April 12, 2024
5
out of
5
rating by Bob Berry
"Paulina and her team are the best to work with in all of Silicon Valley! They will educate and take care of all your family needs ,with the heart of a teacher! Customer Service is their speciality!"
We responded:
"Hi Bob, thank you for taking the time to leave us such a fantastic review! We sincerely appreciate the kind words and high praise. It's so wonderful working with you and we look forward to continuing to do so!"
Richard Rothschild
April 8, 2024
5
out of
5
rating by Richard Rothschild
"The best insurance agency I have ever seen. They are very easy to work with, nice, professional, and they always put us first."
We responded:
"Hi Richard, thank you for leaving us such a great review! We sincerely appreciate you choosing us to help with any and all of your insurance needs. It is wonderful to work with you, and we look forward to continuing to do so in the years to come!"
Ashwin Kulkarni
March 22, 2024
5
out of
5
rating by Ashwin Kulkarni
"I've been customer for more than 10 years and incredibly impressed with State Farm Insurance-McDonald Agency especially with Paulina Z. McDonald who is the driving force. They've consistently provided excellent service and helped me find the best insurance policies for my needs. The team is incredibly knowledgeable about all types of insurance. They take the time to understand my individual circumstances and recommend policies that offer the perfect balance of coverage and affordability. They've always been friendly, helpful, and responsive whenever I've had a question and consistently been able to find me competitive rates from reputable insurance companies."
We responded:
"Hi Ashwin, Thank you for giving us such a wonderful review! We really appreciate your kind words as everything you described is what we strive to do every day. It has been great to work with you over the past 10 plus years and we look forward to continuing to do so! "
Valerie Anders
March 14, 2024
5
out of
5
rating by Valerie Anders
"I was extremely pleased with the service that I received from this location. They were prompt with getting back to me with a quote and they addressed all of my concerns. Looking forward to doing business with them. Thanks Paulina!"
We responded:
"Hi Valerie, Thank you for giving us a 5 star review! We are so happy to hear you are pleased with our service, as we always strive to provide the best. Welcome to our agency and we look forward to working with you as well!"
Jeanne Verville
March 4, 2024
5
out of
5
rating by Jeanne Verville
"Efficient staff always answeres quesitons promptly."
We responded:
"Hi Jeanne, Thank you for taking the time to leave us such a great review! We sincerely appreciate the 5 stars, and also the kind words. It has been wonderful to work with you over the years and we look forward to continuing to do so!"
Adan Aquino
January 22, 2024
5
out of
5
rating by Adan Aquino
"Paulina and her team always take care of me whenever I have a pressing issue. I couldn't recommend her and her team enough!"
We responded:
"Hi Adan, Thank you for leaving us such a great review and for the recommendation! We are thrilled that you have chosen to work with us for your insurance needs. And we always look forward to helping you with any questions and updates, both currently and in the years to come!"
Jia Shi
January 22, 2024
5
out of
5
rating by Jia Shi
"Paulina, Brian, and the team are super helpful and responsive. I am doing business with them since I moved to bay area."
We responded:
"Hi Jia, Thank you for taking the time to leave us a review! We sincerely appreciate the kind words and 5 stars. It is wonderful to work with you and we look forward to continuing to do so!"
Irmgard Lafrentz
December 16, 2023
5
out of
5
rating by Irmgard Lafrentz
"i have used Paulina McDonald and her team for close to 30 years. Started with liability insurance for my small business, auto, home owners and then she suggested a long-term-care policy. I had only about 4 claims over the years including a home invasion and collision. All claims were handled totally fast, professionally and fair. Highly recommend this agent."
We responded:
"Hi Irmgard, Thank you for writing us such a fantastic review! We appreciate your business and that you have chosen us to serve your insurance needs for almost three decades. It has been absolutely wonderful to work with you and we look forward to continuing in the coming years!"
Dixie Richards
December 13, 2023
5
out of
5
rating by Dixie Richards
"Everyone there is very helpful and friendly. They make it easy for me!"
We responded:
"Hi Dixie, Thank you for taking the time to write us a review! It has been wonderful to help with all of your insurance needs, and it is great to hear we were able to make the process easy. We so appreciate your business, and look forward to working with you in the years to come!"
Lisa Chaney
December 13, 2023
5
out of
5
rating by Lisa Chaney
"Paulina and her team consistently deliver top-notch service in every interaction with their insurance services. We have been loyal customers of State Farm for nearly five decades, here in the bay area, CA, we wholeheartedly recommend every member of her rockstar team, including Katherine, Brian, and Cathy. State Farm, under Paulina's leadership, offers exceptional service and coverage, earning our highest recommendation."
We responded:
"Hi Lisa, Thank you for taking the time to leave such a great review! We are so grateful that you have chosen us to serve your insurance needs for nearly fifty years. It has been absolutely wonderful to work with you and we look forward to continuing to do so!"
Iyanrick John
October 1, 2023
5
out of
5
rating by Iyanrick John
"Paulina has been my agent for 13 years and we have multiple policies with her including home and auto. Paulina, Brian, and her team provide excellent service, respond to requests quickly, and handle claims efficiently. They explain policies very clearly and help to identify all relevant discounts. Paulina also takes a personal interest in clients and their well-being. Whenever I speak with her, she asks about my kids and family. She's been a great agent!"
We responded:
"Hi Iyanrick, thank you for taking the time to leave us such a wonderful review! We pride ourselves on great customer service, and we are so glad to hear you are happy with it. Thank you for your business and we look forward to working with you in the years to come!"
rosafe montalban
August 16, 2023
5
out of
5
rating by rosafe montalban
"Brian Burn been very helpful. He was able to give us the quote fast in a day turn."
We responded:
"Hi Rosafe, thank you for leaving us a review! We truly appreciate your business and we are so glad you are happy with our service. Looking forward to continuing to work with you!"
Jungwon Kim
July 25, 2023
5
out of
5
rating by Jungwon Kim
"Paulina and her team are amazing! I've been with them over the years. The service is excellent and prompt. Brian has recently been very quick and accurate in handling a couple of policy changes for us. Highly recommended."
We responded:
"Hi Jungwon, Thank you for taking the time to leave us such a great review! We pride ourselves on providing excellent customer service, so we are very glad to hear you are happy with it. We appreciate your business over the years and look forward to continuing to work together!"
Albert Fernandez
June 16, 2023
5
out of
5
rating by Albert Fernandez
"OUTSTANDING SERVICE! This agency was very responsive as to any questions regarding homeowner's insurance. Paulina and Katherine Ziolkowski (staff member) were very knowledgeable in providing adequate coverage for my home thru State Farm Insurance."
We responded:
"Hi Albert, thank you for leaving us such a wonderful review! We are so happy to hear we were able to help with all of your questions and insurance needs. We appreciate your business over the years and look forward to continuing to work together!"
Jacob Philip
June 14, 2023
5
out of
5
rating by Jacob Philip
"Paulina and her team have performed at the highest level of service consistently in every interaction we've had with her insurance brokerage. We've been customers of State Farm for nearly 50 years beginning in Illinois. We highly recommend everybody on her team including Katherine, Brian, and Cathy. State Farm and Paulina provide premium service and coverage and we give them our highest recommendation."
We responded:
"Hi Jacob, Thank you for taking the time to leave us such a wonderful review! We sincerely appreciate your continued support for five decades, and that you have chosen our office to help with any and all of your insurance needs. We truly enjoy working with you and look forward to continuing to do so in the years to come!"
Tom Stiver
June 9, 2023
5
out of
5
rating by Tom Stiver
"We have always received excellent service from Paulina's agency. Brian has recently handled a couple of policy changes for us and is very efficient with his responses!!"
We responded:
"Hi Tom, We appreciate you taking the time to leave us such a great review! Providing excellent customer service is what we strive for every day, and we are so pleased to hear you have had an excellent experience. Thank you for your business over the years and we look forward to continuing to work with you! "